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What Information Do We Collect About You?
You can visit our https://www.roxy.com.sg/ (“the Website”), read articles and other materials, browse merchandise and check on offerings without giving us any personally identifiable information. However, in order to provide users and subscribers with the most efficient and enhanced personalized service and attention, we may request information about you in certain circumstances and collect certain information automatically. We also use contact lists and other information which are obtained from third parties. For the convenience of all of our customers and to better serve you, we create and maintain a customer account that includes all the collected personal information we may have with respect to an individual. Nevertheless, you can update or correct your contact information or change your preferences about receiving offers and information from us at any time, including changing your preferences about sharing information with third parties.
Information You Volunteer
We collect personally identifiable information that you volunteer to us (such as your name, mailing address, e-mail address, phone number, age, gender, hobbies, family information and/or similar demographic information), when you subscribe to, or create an account with, the Website, (see the section below for more information on subscriptions and account management), join our loyalty program (if applicable), enter a competition through the Website, request a catalogue, place an order (if applicable), apply for a job or voluntarily register on the Website. Often this additional information is optional or requested anonymously in connection with a survey or a job application. Website visitors may register to receive our e-mail updates, or enter online competitions. Registration may also be required to participate in certain message boards, bulletin boards, chat rooms or surveys available on the Website. Sometimes registration can be accomplished by submitting only a user name and password. Other offerings may require the submission of additional information. For example, the Website may ask which disciplines you enjoy most, surfing, skating or snowboarding. Registration forms will indicate what information is required and what information (if any) is optional.
Information Collected Automatically
We conduct market research so that we can continually improve our brands and Website and may purchase or rent lists of potential subscribers or customers from third parties. Those lists may include information on current subscribers or customers. This information may be included in our database in order to help us serve you better by, for example, minimizing multiple mailings and e-mailings and providing information tailored to your interests.
If we receive unsolicited personal information about or relating to you and we determine that such information could have been collected in the same manner if we had solicited the information, then we will treat it in the same way as solicited personal information and in accordance with the Australian Privacy Principles and any other applicable privacy regimes. If we receive unsolicited Personal Information about or relating to you and we determine that such information could not have been collected in the same manner as solicited personal information, and that information is not contained in a Commonwealth record, we will, if it is lawful and reasonable to do so, promptly destroy the information or de-identify the information.
What Do We Do With Collected Information?
Your personal information may be used by us in a number of ways, including (without limitation):
- to give you access to, and improve, the Website, products and services;
- to allow you to subscribe to the Website;
- to assess and process your job application;
- to allow you to purchase products from the Website, including processing payments and providing refunds and discounts. Note, we and our technical and fulfilment agents, partners and consultants follow carefully proscribed procedures to safeguard credit card data in connection with your transactions and adhere to certain legal requirements (including fraud prevention);
- to fulfil your requests and respond to queries you submit via the Website;
- to display or send custom, personalized content to Website visitors and send newsletters, mail, e-mails, features, promotional material, surveys and other updates, information or offers to our users and subscribers. Note, you may opt-out of receiving direct marketing at any time;
- to enhance and personalise your shopping experience with us, communicate with you about our products (including product recalls and responding to queries and complaints) and events that may be of interest to you, and for other promotional purposes as we determine from time to time;
- to evaluate and develop our products and services and gauge user trends to better suit our customer needs, such as planning new store locations;
- for competitions and trade promotions which you may enter which may, where the relevant terms permit, involve sharing your personal information with third parties;
- to allow users of the Website to share links via social media; and
- as required or authorised by law.
You expressly consent to us using your personal information for the above purposes.
Note, we may, from time to time, produce reports for advertisers, sponsors and vendors containing anonymous, aggregate information about our users and subscribers, such as demographic, age and online usage information. This information allows us to provide content and offers that are most relevant to our subscribers and users and to work more closely with advertisers and other partners. We do not include any personally identifiable information of our users in these reports.
How Do We Share Personal Information?
Quiksilver and Its Agents
We may disclose your personal information to our related companies and to various outside organisations (some of which may be located in foreign countries). In those circumstances we will take reasonable steps to ensure that those companies and organisations are committed to protecting your privacy and comply with a law or scheme which has the same or similar effect as the Australian Privacy Principles or other applicable privacy regime.
The Website may offer opportunities to make purchases online from special participating vendors. On Websites with these online purchase opportunities, we will also give participating manufacturers, retailers, wholesalers or distributors the order information and authorization for the merchant bank. Any time you order from a participating vendor, that vendor will automatically have all the information related to the order. Participating vendors have their own privacy policies, and they may use that information to advise you directly of other products and offerings that they provide. Quiksilver is not responsible for these third parties' respective privacy policies, and we urge you to inquire about their information collection and use practices. In addition, all vendors will receive the same anonymous, aggregate data that our advertisers receive.
We reserve the right to use or disclose any information without notice or consent for the following purposes:
- as needed to satisfy any law, regulation or legal request;
- to conduct investigations of consumer complaints or possible breaches of law;
- to protect the integrity of the Website and our property;
- to protect the safety of our visitors or others; to fulfil your requests; or
- to cooperate in any legal investigation.
Credit Card Companies
As in any transaction, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction. Quiksilver will not otherwise provide any personal data to your credit card company without your permission.
Advertisers, Sponsors and Promotional and Business Partners
How Do We Use Web Beacons?
Some of our Web pages may contain electronic images known as Web beacons, which are also called "single-pixel gifs". These images allow us to count users who have visited those pages and to deliver co-branded services. We also may include Web beacons in promotional e-mail messages or newsletters in order to count how many messages have been opened and acted upon. Web beacons are not used to access your personally identifiable information but they are a technique we use to compile aggregated statistics about the Website usage. Web beacons collect only a limited range of information, including the time and date of page view, cookie number and description of the page on which the Web beacon resides. Some of our Web pages may also contain Web beacons placed there by our advertising partners to help us determine the effectiveness of our advertising campaigns.
What About Third Party Advertisers?
Some of the third party content displayed in the Website is provided by outside companies. This content may contain cookies and may also contain Web beacons. Unlike cookies and Web beacons used by Quiksilver in content we control on the Website, we do not have access to information collected from cookies or Web beacons received in connection with third party content. While we use third parties which we believe are reputable to serve some or all of the content placed within the Website, third parties may use information (not including personally identifiable information) about your visits to the Website and other Websites to assist in serving their third party content to you. They may also share anonymous information with their clients such as date/time of the content shown, the specific content shown, the IP address and other similar information.
How Can You Control Your Personal Information?
We believe that choice in how and when you are contacted is the key to customer satisfaction. Therefore, we offer several ways for you to access and/or update your contact information and/or change your preferences.
- If you have an online account on the Website, you may be able to log on and update or change your contact or account information;
- You may unsubscribe to any of our online e-mail updates by following the unsubscribe instructions in the body of any e-mail message.
- If you require access to, or wish to update your personal information, you may contact us at https://www.quiksilver.com.sg/, Att: Privacy Compliance / Legal Department. Email: firstname.lastname@example.org.
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide. If you wish, you have the right to access the Personal Information we have about you at any time. In doing so, you may request that any errors are fixed or that we delete all or some of the personal information we hold about you. You may also opt out of any further contact from us. To protect your privacy and the privacy of others, we may ask you to put your request in writing and may require confirmation of your identity before providing any access to your information. We may charge a reasonable fee for searching for and providing access to your information. We will take reasonable steps to implement your requests promptly; but you may still receive promotional information from us by mail for up to 60 days due to printing and mailing schedules, and up to 10 days for e-mail
Security Of Your Personal Information
We will take reasonable steps to maintain the security of and to prevent unauthorised access to or disclosure of your Personal Information. Your personal information may also be protected by the password you created when you registered on the Website where this feature is offered. The confidentiality of any password is yours to protect. Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured and we cannot guarantee that unauthorised access to your Personal Information will not occur, either during transmission of that information to us or after we receive that information. Our policy is to limit access to personal data to those Quiksilver employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled environments. To maintain security, we conduct internal reviews of our security measures on a regular basis. Remember, however, that any personal information you post in chat rooms, blogs or message boards is available to anyone. When we no longer require your Personal Information for a specific purpose and we are not required to keep it to comply with any laws, we will take such steps as are reasonable in the circumstances to destroy your Personal Information or to ensure that the information is de-identified.
Some Websites may include features or material that may be appealing to children under the age of 15. Quiksilver is strongly committed to protecting the safety and privacy of children who visit the Website. We do not knowingly collect personal information online from children under 15. The Website may include chat rooms, bulletin boards and other features that are unsuitable for children under 15 and which are not necessarily monitored. We encourage all parents to talk to their children about online safety and to monitor their children's use of the Internet.
Changes In Corporate Structure
Quiksilver’s servers are located in Australia
Our servers are currently located in Australia and your personal information will be routed through, and stored on, those servers. Australian law therefore governs all matters relating to the Website and any information you provide in subscribing to the Website or ordering from the Website will be transferred to Australia. By visiting the Website and submitting information, you authorize this transfer, processing and use and consent to the application of Australian laws and privacy standards including without limitation the Australian Privacy Principles.
Attention: Legal Department
5 Billabong Place
Burleigh Waters QLD 4220
Do you have something you'd like to share with us, or a question that calls for our attention? Call or chat with one of our representatives.
+61 3 4416 2329
9:00am – 5:00pm AEST Monday – Friday
*Closed Weekends and all National / State / Region Public Holidays
Get immediate answers to our most frequently asked questions.